Terms & Conditions
- E-mail & WhatsApp
- Main means of communication between CLIENT and ABCHESS: WhatsApp and E-mail
- It is vital for CLIENT to provide an eligible E-mail address as all booking details are sent to e-mail.
- CLIENT gets appointment confirmations of all scheduled class sessions via E-mail.
- Access to the ABCHESS eLearning platform is given based on CLIENT E-mail.
- Rescheduling & Cancellation
- CLIENT must inform ABCHESS about any rearrangements at least 24h in advance via E-mail or WhatsApp. Or directly reschedule/cancel class appointment(s) through the confirmation e-mail.
- If done later than 24h before the class start without a valid reason, it is considered to be completed.
- Valid reasons: unexpected health condition (sickness) and force majeure cases.
- Such cases as: slow internet connection, power outage, technical issues, oversleeping, forgetting, etc. do not justify the absence of a student as ABCHESS still pays coaches for the reserved time slot.
- Average cycle length: 4 weeks. Cycle must be completed within 5 weeks maximum.
- Payment
- Payment is done at the beginning of each cycle (4 or 8 lessons).
- Payment for a cycle is valid for 5 weeks.
- Payment can be done here or via PayPal at the following e-mail: abchess.live@gmail.com
- Other means of payment can be agreed in prior between CLIENT and ABCHESS.
- ABCHESS is not responsible for any commissions taken by the banks/payment services on the client's side.
- Lessons
- Most lessons are recorded for quality control purposes
- ABCHESS needs to ensure that coaches follow the guidelines and deliver the classes of highest quality.
- These video recordings are used only for internal purposes
- If any of the recordings are planned to be used as part of a promotional video, then ABCHESS will never do it without the parents' approval
TERMS & CONDITIONS
E-mail & WhatsApp
- Main means of communication between CLIENT and ABCHESS: WhatsApp and E-mail
- It is vital for CLIENT to provide an eligible E-mail address as all booking details are sent to E-mail.
- CLIENT gets appointment confirmations of all scheduled class sessions via E-mail.
- Access to the ABCHESS eLearning platform is given based on CLIENT E-mail.
Rescheduling & Cancellation
- CLIENT must inform ABCHESS about any rearrangements at least 24h in advance via E-mail or WhatsApp. Or directly reschedule/cancel class appointment(s) through the confirmation e-mail.
- If done later than 24h before the class start without a valid reason, it is considered to be completed.
- Valid reasons: unexpected health condition (sickness) and force majeure cases.
- Such cases as: slow internet connection, power outage, technical issues, oversleeping, forgetting, etc. do not justify the absence of a student as ABCHESS still pays coaches for the reserved time slot.
- Average cycle length: 4 weeks. Cycle must be completed within 5 weeks maximum.
Payment & refund
- Payment is done at the beginning of each cycle (4 or 8 lessons).
- Payment for a cycle is valid for 5 weeks.
- Payment can be done here or via PayPal at the following e-mail: abchess.live@gmail.com
- Other means of payment can be agreed in prior between CLIENT and ABCHESS.
- ABCHESS is not responsible for any commissions taken by the banks/payment services on the client's side.
Class recording
- Most lessons are recorded for quality control purposes
- ABCHESS needs to ensure that coaches follow the guidelines and deliver the classes of highest quality.
- These video recordings are used only for internal purposes
- If any of the recordings are planned to be used as part of a promotional video, then ABCHESS will never do it without the parents' approval
Contact us
+1 937 583 1999
support@ab-chess.com
support@ab-chess.com